Refund policy

Returns & Replacements

We accept return or replacement requests only in the following cases:

• Product received is damaged / defective

• Wrong product delivered

The item must be unused and unworn. It must be in original packaging with no scratches, perfume stains, or damage.

Please refuse to accept the delivery, if the package is damaged.

A mandatory 5% of the total amount will be deducted in every condition while processing the refunds as the card fees.

For items with defect/damage, the return/exchange request must be placed within 7 days of receiving the product. We will gladly issue store credit for your purchase amount. However customers have to bear shipping charges for returning their product which is Rs 100.

The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which the return will not be possible. Any return requests after 7 days will not be entertained.

Mandatory Opening Video Requirement

For any return or replacement request, customers are required to provide a clear, continuous, and uncut opening video of the package.

The video must:

• Clearly show the sealed outer packaging
• Show the package being opened from start to finish

• Clearly display the product and the issue claimed
  

Without an uncut opening video, return or replacement requests will not be accepted. This requirement helps us verify the issue fairly and prevent misuse.

Returns are not accepted for:

Non-Returnable Items

Products purchased under any special offer or discount are not eligible for return or refund.

Refunds

The refund will be processed to your original payment method within 5–7 business days after receiving and inspecting the product.

Order Cancellation

Orders can be cancelled only before they are shipped. Once shipped, cancellation is not possible.